Policies

Our Policies

Consultation Visit

The goal of this meeting is for the client to meet their sitter. During this time, the Client Profile, Pet Profile Service Agreement, and Cancellation Policy will be reviewed. Consultation is complimentary only if services are contracted. If services are not contracted there is a $25.00 charge at the time of your consultation. Two copies of your house key must be provided with payment in full.

Payment

First time clients must mail full payment during the consultation visit. Established clients are to leave payment in full in a designated area of the home. Invoice will be subject to a $10.00 late fee for every 10 days the invoice is overdue.

Cancellations

In order to best serve your needs, the strict cancellation policy is as follows – Day Visits are subject to a two (2) week cancellation period. Overnight visits are subject to a four (4) week cancellation period. Cancellation period begins the first day of the service period. Client will be responsible for half the invoice if canceled within this time period.

Trespassers

For the safety of your four-legged loved ones and home, no other person should be permitted in your home during the service period. Failure to comply will result in a breach of contract.

Minimum Visit

All dogs will be visited no less then every 12 hours, although recommended three times a day. All cats will be visited no less then once every 24 hours but strongly recommended every 12 hours. No exceptions will be made. This is for the health of your fur-baby.

The above are highlights of the Service Agreement and is not intended to explain.