Pet Sitting, Dog Walking, Scottsdale, AZ

Clients CLICK HERE TO AGREE when they sign up with us and it is always available for them to review in their profiles under Edit my Info at the bottom of the page.  Here is a copies of our Service Agreement for your review before you sign up as well! For more information about visit minimums please go to our policies page.

Service Agreement

1. Overview. Client identified below, enters into the agreement with Bella’s House and Pet Sitting LLC, its agents, affiliates, contractors, representatives, assistants and/or associates, herein referred to as BHPS, the contents of the agreement apply to the initial period of time during which services will be rendered, hereinafter referred to as “Service Period,” as well as to any subsequent Service Period’s in the future. Details of the services to be provided are expressed separately – in writing, orally or both – and may be changed from time to time upon Client’s notification and BHPS’s subsequent acknowledgment and agreement. Cost of services are based upon BHPS’ published rates and fees, which are available for Client’s review, and they are subject to change without notice.
2. Confirmation of Service Periods. Regardless of whether Client has reserved a Service Periods with BHPS, it is incumbent on Client to directly contact personnel of the BHPS administrative office within forty-eight hours of departure in confirming the Service Period.
3. Client’s return Client agrees to contact BHPS by telephone immediately upon return to the home –whether early, on time, or late – to check in and close the Service Periods. If client does not contact BHPS immediately upon return, Service Periods may be extended as detailed below under “Extension of Service Periods” and may result in additional changes.
4. Extension of Service Period. In the event of a delay in the Client’s return , Client must contact BHPS at earliest opportunity. Service Periods may be extended by mutual agreement between BHPS and Client by telephone. In case of international travel, cruise ship travel, or emergency situations, in which an emergency telephone call to BHPS is not possible or practical, BHPS may extend the Service Periods to accommodate the needs of the pets, plants and home for a maximum of seventy-two (72) hours. If no contact is made to BHPS within seventy-two (72) hours, BHPS, reserves the right to surrender key(s) of the home and the care of its animal inhabitants to a pre-specified Emergency Contact, at which point the Service Period closes.
5. Food and Supplies. Client agrees to ensure that an adequate amount of food and/or other supplies are available, obtainable, in good condition, and in a location that BHPS can easily locate in the home prior to the commencement of the Service Periods and for the duration of the entire Service Period. Client understands that depletion of such food and/or other supplies would result in BHPS’ replenishment with the same or a reasonable substitute in any quantity at client’s expense, plus applicable errand surcharges.
6. Security Systems BHPS is not liable for any charges, fines, or other damages resulting from the malfunction or unintended triggering of a security system.
7. Keys/Lockout No keys, garage door openers, or any other form of entry to your home will be hidden or left on property by either the client or BHPS. Key to the home will be given to BHPS to keep on file by the completion of the second booking. If a garage code is offered to gain entry to your home, it must be followed up by a key to your home in case of malfunction or power outage. If a key is NOT retained by the third booking a fee of $25.00 will be incurred for pick up and drop off of the key. In the event that BHPS is required to employ a locksmith to gain entry into a client’s premises due to the malfunction of the lock, or failure of Client to provide a functioning key to BHPS, it shall be the responsibility of Client to reimburse BHPS for all costs incurred. The Client expressly gives BHPS the authority to employ a locksmith on Client’s behalf in the event of the aforementioned circumstance(s).
8. Property Damage. BHPS is not responsible for damage to Client’s property caused by Client’s pet(s) during the Service Period. If any neighbor, friend, family member, contractor, ort other Client representative enters Client’s home or property during a Service Period, BHPS is not responsible for damages or loss to Client’s property.
9. Personal Injury. Client assumes responsibility for injuries and disabilities sustained by BHPS caused by clients’ pets and/or home, including, but not limited to, bites, scratches, mauls, hazards, etc. BHPS generally does not provide service for aggressive animals. If client misrepresents an animals history of aggression, client places BHPS at substantial risk and may be liable for significant punitive damages. If any of client’s pets exhibit signs or acts of aggression after client enters this agreement, client is obligated to notify BHPS of the incident(s) (a) at once if a service period is pending, or (b) upon requesting future service. BHPS decision to provide care to an animal(s) following client disclosure of unsatisfactory animal’s behavior does not indemnify client from claims resulting from such animal(s). If BHPS takes pet(s) off clients premise(s), client agrees to indemnify and hold harmless BHPS for any injury or damage which may be caused to others by the actions of clients pet(s), or to clients pet(s) caused by the actions of other animal(s), including, but not limited to, loose or stray dogs.
10. Plant Care. Upon request BHPS will provide reasonable plant maintenance, however client indemnify BHPS from liability in the event the plant becomes damaged.
11. Outdoor Animal(s). BHPS is not responsible for injury, disappearance, or death of pet(s) with unaided or unassisted access to the outdoors. Un aided or unassisted access will include but not be limited to pet doors.
12. Loss of Animal(s). BHPS strongly encourages client to maintain legible and accurate identification on pet(s), even if the pet(s) is not normally provided access to the outdoors. Clients should insure that an animal(s), which may be quick to spring from the premise upon the opening of a door or gate, is additionally restrained from the exit. (i.e. Crate, internal door, etc.) If client fails to comply with such reasonable and prudent precautions, then client agrees to indemnify and hold harmless BHPS from the loss of such pet(s).
13. Urgent Animal Care. In case of an illness or injury that BHPS believes to threaten clients pet(s) lives or quality of life, BHPS will make every reasonable attempt to secure prompt treatment for clients pet(s). Client authorizes BHPS to authorize emergency first aid and/or medical surgical treatment to clients pet(s) at a veterinary clinic of BHPS choice during the service period, and client agrees to be solely responsible for all expenses incurred resulting from such effort, even if unsuccessful, up to limits designated in writing, or if not available, at BHPS ‘s discretion. Due to the nature and urgency of some pet(s) health emergency, where time is of the essence, there may not be time to consult with client and/or Client specified emergency contact(s) when BHPS considers it’s safe and/or appropriate to do so.
14. Urgent Home Care. In the event that Client’s home is damaged during the Service Period, and if BHPS will first attempt contact with Clients and/or Emergency Contact(s) to establish a plan of action, and if neither Client, nor Emergency Contact(s), can be reached, Client authorizes BHPS to take appropriate steps to return the property to a safe, secured and/or stable condition at Client’s expense. Examples of such urgent home care include but are not limited to window breakage, water damage due to plumbing problems, forced entry, tree limb damage, vehicle damage, etc.
15. Trespassers. During the Service Period there is to be no one else allowed on the Client’s property (including home and yard) without prior approval from both BHPS and the Client. If anyone other than BHPS enters the client’s property during the Service Period without advance acknowledgment to BHPS, the Client will be responsible for all situations thereafter the trespassers entry.
16. Discretionary License. If BHPS determines, at its sole discretion, that it is unsafe to enter Client’s property and/or approach Client’s pet(s), or if damages or injuries occur during the Service Period, BHPS reserves the right to close the Service Period prior to its scheduled closure and/pr secure one or more pets in any manner necessary, including, but not limits to, crating, tethering, confining, off-site boarding, off-site kenneling, or off-site sheltering, at Client’s expense.
17. Mandatory Arbitration: If a dispute arises between BHPS and the client any action must be attempted to be resolved by either mediation or non-binding arbitration before any legal action is commenced. If either party institutes mediation or arbitration it is agreed that the rules of the American Arbitration Association will govern the proceedings. The parties agree to split mediation and arbitration costs.
18. Attorneys’ Fees. If client commences a legal proceeding to enforce or obtain a declaration of rights under this agreement, and BHPS becomes the prevailing party in such proceeding, then BHPS shall be entitled to recover its reasonable attorney’s fees and costs incurred in the proceeding from the non prevailing Client, as well as any reasonable attorney’s fees and costs that BHPS incurred prior to commencing the proceeding.
19. Payment Terms. Unless otherwise mutually agreed upon, payment for the first service is due during the consultation visit. Payments for services thereafter are due on the first day Service Period. A late fee of $10.00 will be charge for any invoices that are over ten (10) days overdue. Returned checks are subject to a twenty-five dollar handling charge, and may result in cash payment being required (a) in advance for future services and/or to settle and existing outstanding balance. Accounts outstanding more than sixty days from the end of the Service Period may be turned over to a collection agency. Client agrees to pay all costs associated with the employment of such collection agency in obtaining or attempting to obtain the outstanding balance due and applicable late fee(s). If there are any complete cancellations of the booking, the client will be responsible for half the total invoice if canceled within four (4) weeks for overnight bookings and two (2) weeks for day visits from the starting date.
20. Severance and Choice of law: If any term or terms of this agreement are deemed invalid or illegal by a court of competent jurisdiction, that term shall not affect the validity of the remaining provisions of this agreement. This Agreement shall be governed by the laws of the State of Arizona.

I have READ, UNDERSTAND, AND AGREE too, all terms and conditions specified above and have been provided a legible copy of this document.